Child Care Subsidy (CCS) and PRODA Management
•  Ensure full compliance with Child Care Subsidy (CCS) requirements, including accurate enrolment, attendance and session reporting

•  Maintain an active PRODA (Provider Digital Access) account with appropriate access permissions

•  Be prepared to act as, or support, a Person with Management or Control (PMC) in accordance with CCS requirements

•  Manage and maintain service and personnel details via PRODA to ensure ongoing compliance

•  Maintain and oversee the CCS B2B software/device to ensure accurate and secure data exchange

•  Monitor CCS compliance obligations and respond to any issues or notifications from relevant authorities

Assessment and Rating

•  Demonstrate strong knowledge and experience in the Assessment and Rating process under the National Quality Framework

•  Lead and coordinate preparation for Assessment and Rating visits, ensuring all documentation, practices and evidence align with the
   National Quality Standard

•  Conduct internal audits and critical reflections to ensure continuous readiness across all Quality Areas

•  Guide educators and staff in understanding their roles and responsibilities during the Assessment and Rating process

•  Ensure the Centre environment, documentation and practices consistently reflect high-quality outcomes

•  Support the team during Assessment and Rating visits and respond to authorised officer requests as required

•  Review Assessment and Rating outcomes and lead continuous improvement strategies in response to feedback

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Quality Assurance and Improvement

• Lead and maintain the Centre’s Quality Improvement Plan (QIP), ensuring ongoing reflection, evaluation and continuous improvement

• Embed a culture of continuous improvement aligned with best practice, regulatory expectations and child safe principles

• Oversee internal quality reviews and ensure practices meet and exceed the National Quality Standard

 

Health, Safety and Risk Management

• Ensure all health and safety requirements are met, including compliance with legislative obligations and best practice standards

• Maintain accurate health and safety records, including records of incidents, injury, trauma and illness

• Oversee risk management processes to ensure a safe and secure environment for children, staff and families

 

 Food Safety Management

• Oversee the implementation, monitoring and continuous improvement of the Centre’s Food Safety Program

• Obtain and maintain a valid Food Safety Supervisor Certificate

• Ensure compliance with all relevant food safety standards, legislation and guidelines

• Ensure all staff involved in the handling, preparation and serving of food complete and maintain current annual Food Safety Training

• Maintain records of staff food safety training and ensure timely renewal to meet compliance requirements

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Human Resources Management

• Lead all aspects of staff performance management, including:

  • Probationary reviews at 3, 6 and 12 months

  • Annual performance reviews

  • Development and implementation of Performance Improvement Plans (PIPs) where required

• Ensure staffing practices comply with employment legislation and sector requirements

• Support staff development, mentoring and professional growth

• Promote a positive, inclusive, child-safe and professional workplace culture

• Ensure all staff maintain current and compliant qualifications and certifications, including First Aid, CPR and Working with Children Checks

• Develop, implement and maintain a comprehensive staff compliance register to monitor training, qualifications, certifications and expiry dates

• Ensure timely renewal and documentation of all mandatory training requirements

Operational Leadership

• Oversee the day-to-day running of the service to ensure high-quality care and education

• Provide strategic leadership and direction to the management team and educators

• Ensure appropriate staffing, resources and systems are in place to support effective service delivery

• Develop and manage staff rosters to ensure compliance with educator-to-child ratios at all times

• Ensure rostering decisions prioritise child safety, continuity of care and operational efficiency

• Maintain strong relationships with families, the community and key stakeholders

• Manage and respond to complaints and feedback from families in a proactive, professional and timely manner

• Ensure complaints are documented, investigated and resolved in accordance with service policies and regulatory requirements

• Use feedback and complaints as an opportunity for continuous improvement

• Be prepared to undertake the role of Nominated Supervisor, ensuring compliance with all associated legislative responsibilities when required
   

Financial Management, Marketing and Occupancy

• Create, implement and maintain the Centre’s annual budget in alignment with operational and strategic goals

• Monitor financial performance against the budget and adjust as required to ensure sustainability

• Obtain and evaluate quotes for goods and services to ensure value for money and informed decision making

• Authorise and manage expenditure in accordance with the approved budget

• Ensure staffing costs are effectively managed and do not exceed 75% of total income

• Set, review and maintain service fee structures in line with operational sustainability and sector expectations

• Monitor and manage debt, including implementing effective debt management strategies and follow-up processes

• Oversee financial performance related to occupancy, enrolments and revenue

• Lead and implement marketing strategies to promote the service and support enrolment growth

• Actively advocate for the service and the broader early childhood sector

• Manage and monitor occupancy levels to ensure financial viability and sustainability

• Oversee and maintain waitlists, including both internal processes and external enquiries

• Develop and implement strategies to convert enquiries into enrolments and maintain optimal occupancy

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Funding, Grants and Financial Accountability

• Identify, apply for and manage relevant grants and funding opportunities

• Ensure accurate completion of grant applications in line with funding requirements

• Oversee acquittal processes, ensuring funds are used appropriately and reported in accordance with funding agreements

• Maintain accurate financial and supporting documentation for audit and compliance purposes

Digital Technology and Child Safety

• Ensure compliance with all digital technology requirements, including privacy, data protection and acceptable use

• Oversee the safe and appropriate use of digital devices and platforms within the service

• Ensure all digital images, recordings and documentation of children are managed in accordance with child safe standards, privacy legislation and service policies

• Ensure all staff, allied health professionals, contractors and visitors adhere to digital technology and child safety requirements at all times

• Implement and monitor procedures to prevent unauthorised use, storage or sharing of images and information

• Provide guidance and oversight to ensure consistent, safe and ethical digital practices across the service

Governance, Board Reporting and Stakeholder Accountability

• Prepare and present regular reports to the Board, providing updates on compliance, operations, financial performance, risk and quality improvement

• Attend and actively contribute to Ruth Landau Harp EL sub-committee meetings and broader governance forums

• Provide accurate, timely and relevant information to support Board decision making and strategic planning

• Ensure transparency and accountability in reporting across all areas of service operation

• Implement and follow up on Board decisions, actions and strategic priorities

• Maintain professional relationships with government agencies, regulatory authorities and key stakeholders

Continuous Readiness, Sector Engagement and Advocacy

• Maintain a proactive approach to compliance and quality to ensure the Centre is always audit-ready

• Stay informed of regulatory updates, sector changes and emerging best practices

• Regularly participate in professional learning, including face-to-face training, online learning modules, webinars and team meetings to remain current with sector developments

• Actively engage in professional networks, including Australian Childcare Alliance (ACA), Early Childhood Australia (ECA), Director networks and sector forums

• Maintain professional relationships with government officials and sector representatives

• Advocate for high-quality early childhood education and care at a service and sector level

• Attend and contribute to sector updates, meetings and professional discussions to inform practice and leadership

• Lead a culture of accountability, professionalism and continuous improvement across the service

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